STAMPED SCHEDULE 1

1.1- Q. When I print my form 2290 from your web site I only see 24 VINs on Schedule 1. I have entered a lot more than that. How do I get a Schedule 1 with all the VINs I entered? Are all my VINs going to be transmitted to the IRS?

Q. How do I print the list of all my taxable vehicles?  How do I batch print all my taxable vehicles?

A. Please go to the Schedule 1 page (shown below) and click on the “Batch Print” button.  Then click on “Print confirm.” 

A PDF file will show up listing all your vehicles.

After you have checked your list of vehicles, please make sure to e-file your return to receive an official stamped Schedule 1 from the IRS by e-mail.

1.2- Q. I filed my form 2290 with you and I did not receive my stamped Schedule 1. When will I receive my stamped receipt?

A.   A. You will get your Form 2290 Stamped Schedule 1 with all VIN numbers listed after you E-file.

To e-file:

1)     From the same computer where you entered your data click on ACCEPT:

http://www.taxsoftware.com/product.htm

2)     Click on ACCEPT. You will be on the start web page.

3)     You must print and sign, and fax or e-mail Form 8453-EX.

4)     Click on the file, and then press the EFILE button. The return is not e-filed until you press the "EFILE" button.

5)     Then you must press the CONFIRM button. If the CONFIRM button does not show up your popup blocker may prevent it from popping up. It pops up in a new window. You can try to disable your popup blocker. Or you can manually launch the web page from Internet Explorer with the Browse button to find the file c:\btax\senddata.html If there is a balance due press the "Click to Pay".

6)     You will receive an email within one business days indicating your forms have been ACCEPTED.

7)     If you do not receive this email, your forms have NOT been E-Filed. The E-Mail will contain and acknowledgement file #. You will need this number for proof of your E-File if you need to later contact the IRS.

8)      If there is any problems with your return or the IRS requires additional information you will receive an email indicating the file was REJECTED.

Then you need to return to the web site and fix any errors. You can see your IRS errors on the REVIEW screen by pressing the REVIEW button.

1.3- Q. I went to the DMV and they did not accept the receipt that your web site gave me because they said it does not say that the taxes were paid.

Q. The DMV said that they cannot accept that piece of paper, it is not sufficient proof of filing and anyone could have printed that.

Q. The copy you sent back to me was stamped received.  I am concerned why did we not get a copy stamped paid and/or accepted.

A. According to the IRS rules the receipt that you get by e-mail is sufficient proof of payment.  If you have any problems, please give us the name and phone number of the person at the DMV who gave you the trouble and we will inform the IRS.  They will have it taken care of.

1.4- Q. When I print my form from the web site and from the e-mail it comes out blank, even if the numbers are showing on the Adobe file that I see on the screen. How do I correct this?

A. When you are using ACROBAT, make sure the ANNOTATIONS or COMMENTS box is checked on the print dialog screen. Also, make sure you are using the latest version of Adobe Acrobat. Earlier versions of Acrobat may not print correctly.  If you have a color printer, please make sure you have blue ink, or select it to print black only. On version 8.0 you must select “Document and Markups” in the box for “Comments and Forms.” For more information please see: http://www.taxsoftware.com/adobeprinterdialog.html

1.5-Q- I cannot get the top of page 2 of schedule 1 to print correctly. What do I need to do?

A. Please select to “Fit to Printable Are” on the “Page Scaling” option from your Adobe window.

REMEMBER: FORM 2290 CAN ONLY BE E-FILED ON OR AFTER THE DATE THE VEHICLE WAS PLACED IN SERVICE, NEVER BEFORE.

1.6- Q. I filed our Form 2290 2013 tax form already.  I have not received the email from the IRS stating whether the file was accepted or rejected.  I did print the electronic transmission page and the done page.  Do I need to wait longer or is there something else I need to do? 

A. The IRS has not started accepting tax year 2013 returns yet. This year the annual 2290 tax is due on August 31^st as it has been in the past.  The e-filing was supposed to start July 2^nd, but it looks like the IRS is having some technical issues, which could delay the start e-filing date by a few days.  We will send out an announcement to all our files when we have a final date from the IRS.  You can e-file your return now, but we will only release your file to the IRS when they open 2013 e-filing season, and you will receive your stamped Schedule 1 by e-mail on the same day. Also, please make sure you have faxed your signed form 8453-EX to 301-320-1216 so your return can be processed with no delays.

1.7- Q. If I buy a new truck in 2013 does that mean I have to file a 2013 return?

A. Not necessarily. Tax year 2012 goes from July 1st 2012 to June 30th 2013.  Tax year 2013 goes from July 1st 2013 to June 30 2014.

1.8- Q. I already filed a 2013 return for a truck placed in service before July 1 2013 and it is saying that it is processing for a long time. What should I do?

A. You must use tax year 2012 for any vehicle placed in service between July 1^st 2012 and June 30 2013. What is the date placed in service? Tax year 2013 is for vehicles placed in service after July 1^st, 2013 until June 2014. The IRS will not process a return before the date the form is due.  So tax year 2013 forms are not due yet. Please select tax year 2012 and E-file again.

1.9- Q. Is it possible to file one 2290 for 2 trucks with 2 different dates or do I file two returns?  Example, one truck put in service 8/30/13 and the other on 10/1/13.

A. Two or more vehicles can be in the same return as long as they were placed in service during the same month.

If you placed the vehicles in service in two separate months, you must file a separate return for each one of them.

The reason why you have to do that is because you can pro-rate the taxes due. The software will calculate the taxes based on the date placed in service and deduct the tax for the period that you did not have the vehicle in use.

1.10- Q.  Where do I go on your site to reprint a 2290 for our trucks? 

A. You must reprint from the e-mail that was sent to you when your file was accepted. If you do not have it any more, please give your tax id and date filed and we will e-mail you a copy.

STARTING A RETURN

2.1- Q. How do I start a return?

A. To start a return:

The price is $32 for up to 99 trucks. $67 for over 100 trucks to 999 trucks. $102 for 1000 trucks and over.

You can also order full service for $250 for unlimited trucks. With full service you just email us the VIN numbers and the weights of the trucks.

1)    Go to the web site:

http://www.taxsoftware.com/product.htm

2)    Click on ACCEPT;

3)    Click on NEW at the top of the page;

4)    Fill in the name and address web page;

5)    Select EXCISE and Tax year 2012 for trucks used before July 1^st 2013 and Tax year 2013 for trucks used after July 1^st 2013 and before July 1^st 2014;

6)    Click on NEXT;

7)    Select the type of form 2290 you want;

8)    Click on NEXT;

9)    Follow these steps until you entered all the information.

2.2- Q. When can I use the 2290 simplified Version?

A. You can use the simplified version when you have to file no more than two taxable vehicles, two suspended vehicles and take credit for one vehicle.

2.3- Q. How do I use the simplified version of form 2290?

A. Just check the box for simplified version below the selection button for Form 2290, on the page shown below.

Then click on NEXT and complete the pages after that.

PRICE

3.1- Q. What is the price for 2290 software?

A. Our prices are:

Pricing Chart for Form 2290 Tax Years 2011-2013

When you pay for printing, all you get charged is the basic fee of $32. Then when you e-file you pay for the e-filing fee difference.

*You must always use the same e-mail address to get the discount.

We also offer full service for $250. With full service you just email us your data, and we prepare and e-file your Form 2290 for you.

 3.2- Q. Do you have any bulk discount or unlimited filing price for professional preparers?

A. You can buy a package with 100 returns for $895, which gives you the price of only $8.95 per return.  For information on how to obtain an EFIN please go to http://www.irs.gov/taxpros/article/0,,id=109646,00.html

3.3- Q. I paid $32 for printing of my return and now I am being charged an extra $35 or an extra $70 when I e-file. Why is that?

A. Your tax return cannot be processed until the e-filing fee is paid. You have more than 100 vehicles, so there is a balance due to your return.

Our prices are:

The price of $32 only applies if you have 99 vehicles or less. If you have between 100 and 1,000 vehicles, the price is $67, and if you have more than 1,000 vehicles, the price is $102. Since your data is saved only in your computer, when you pay for printing first we do not know how many trucks you have, so we charge you only the minimum price. When you e-file, our database can check how many trucks you have and charge you the difference between the minimum price and additional cost for more than 100 or more than 1,000 trucks, as shown above.

To pay you balance please click on the link that was sent to you on the “missing processing fee” e-mail,” or e-file again and click on the link “click here to pay” that appears after you click on the CONFIRM SEND button.

3.4- Q. I am a paid preparer.  I have done 13 returns on your site this tax year.  I always check the box paid preparer and I always use my email address.  Why don’t I get the discount?  I would like to know how to correct that issue before I continue to file any more taxes.  I also have an EFIN number.  Please tell me about your prepaid plan. 

A. Please note that returns filed for the same company do not qualify for the discount. Filings must be for different companies, with different EINs, for the same tax year.  You also must use the same e-mail address in all filings.  You can confirm that at http://www.taxsoftware.com/preparers.htm

Since you have an EFIN, you can buy the business package. Please see http://www.taxsoftware.com/Businessreturnpackage.htm

With this package the cost of each return is $8.95 and it does not expire. You can use it with any business return, with the same or different EIN. You must use the same e-mail address that will be in the account.

3.5- Q. Can I pay your filing fees by check?  What is the procedure?

A. You can mail us a check to:

Taxsoftware.com

P. O. Box 347

Glen Echo, MD 20812

We must receive the check first before we mark the return as paid.

We can let you know when we receive your check so you can e-file the return.

Please let us know if you are mailing a check so we can watch for it.

SUSPENDED VEHICLES

4.1- Q. I need to suspend 3 vehicles that are less than 7,500, how do I do this?

A. To suspend vehicles just start a new return and enter them on Schedule 1, Suspended Vehicles.

4.2- Q. I need to delete 3 vehicles from my 2290 that I had already paid taxes on.  Do I need to redo my original, or just do an adjustment? 

A. You have two options:

1.       You can save the credit for the taxes you paid for the next time you have any other vehicle taxes due.

2.       You can file a form 8849 to get a refund for the taxes paid now.  For 8849 please see: http://www.taxsoftware.com/stepbystep_8849.htm

4.3- Q. I was wondering if someone could tell me how to file suspended trucks on Form 2290?  I had e-filed last year and didn’t even think about the exempt trucks, now I need to file that in order to get my license plates.

A.

4.4- How do I create a template to import suspended vehicles to the web site?

A.

ENTERING VINS ON SCHEDULE 1

5.1- Q. How do I enter multiple VINs on Schedule 1?

A.

5.2- How do I create or use a temple to import VINs to the web site?

A. 

5.3- Q.  I got an error saying that I must have a valid VIN. Can you explain?

Reject If Form 2290, "Final Return" checkbox is not checked, then the Schedule 1 must contain at least one VIN. AT /efile:Return/efile:ReturnData/efile:IRS2290Schedule1

A.

Your Form 2290 was rejected because you did not enter any VIN numbers. Please fix and E-file again.

Please go back to the web site and EDIT your tax return and Click on NEXT and fill in each web page.

To Edit:

1)            From the same computer where you entered your data:

http://www.taxsoftware.com/product.htm

2)            Click on ACCEPT;

3)            Click on the file inside the gray box, and then click on the "Edit" icon at the top.

4)            If you have errors to correct, the errors will show.

5)            Click “NEXT”

6)            You can edit your return as many times as you want; until you are sure it is correct.  Make sure you print and check it before you e-file.  There is no limit of time for you to have access to you return, but make sure you follow the IRS deadlines.

ADDITIONAL FILINGS/ADDING TRUCKS PLACED IN SERVICE

6.1- Q. How do I add a new truck that I just bought after July 1^st?

A.

To enter a truck that was bought after July 1, 2013, you must start a new return.

Then the following page will list the truck and the computation of the tax will be based on the date you entered on the page above.

If you have any more trucks that were bought or placed in use on the same month, you can enter them all in this return. 

Each starting month calls for a separate return.

6.2- Q. How do I amend my 2013 2290 return?  We had a vehicle that went over the 5000 miles in April so I need to pay the tax on that vehicle only. Or

I see that I missed one truck on my receipt. How do I add a new truck?

A.  This is not an amended return.

Just start a new return and enter that one vehicle on Schedule 1.

Select a tax payment method.

Then e-file your return.

6.3- Q. How do I pay for an additional return after the first one was already accepted?

A. If your return was previously ACCEPTED and you are doing an additional filing, you must start a new return and enter the information like before entering only the additional trucks.

When you are done, please highlight the new file and click on the EFILE button. Then on the CONFIRM SEND button as shown below.

After that, you will see a screen that says CLICK HERE TO PAY. Please click on there to make the payment for this e-filing.

6.3.1-Q. I just want to add a few trucks; this is not our annual filing. How does that work to get them done? 

A. Just start a new return and enter only the new vehicles on Schedule 1.

Select a tax payment method.

When you are done, please highlight the new file and click on the EFILE button. Then on the CONFIRM SEND button as shown below.

After that, you will see a screen that says CLICK HERE TO PAY. Please click on there to make the payment for this e-filing.

6.4- Q. I have e-filed three returns at the same time. I made payment on the first one but was never required/asked to make payment on the others. What should I do?

A. Please wait for each of the filings to get accepted before you e-file the next one. Otherwise the latest file will override the previous one.

6-5. I need to add vehicles to the suspended tax portion for this current.  Will I have to pay another filing fee to Taxsoftware.com?

A. To add vehicles to the suspended portion of the return just start a new return.  This is not an amended return.

There will be an additional e-filing charge.

TAX PAYMENT/ PAYMENT METHOD

7.1- Q. I filed my return with you but the IRS has not taken the money out of my account yet. How can I check if the filing went through?

A. We do not have access to the ACH process, we just transmit the information to the IRS and they process the automatic debit.  It could be that the banking information was not entered correctly or the bank denied the ACH. You can call the IRS at 1-866-699-4096 and give them your submission ID to confirm that you Filed and paid the Form 2290.

You can also call your bank and see if they rejected the payment.

7.2- Q. What is the information that the bank needs in order to authorize EFTPS transactions?

A. Below is the information a taxpayer needs to provide your Financial Institution in order to allow debit payments:

7.3- Q. I am I Canada. Will my bank account go through on the e-filing?

Q. My return was rejected because the account number does not match the database. How can I fix this? I am in Canada.

A.  Your return was rejected because your routing number is not matching the IRS database.  Most Canadian banks have an alternate routing number that matches the American standards. Please contact your financial institution and request their American routing number. The IRS has also made available a phone number for International filers of form 2290: 512-416-7750 that could assist you with this issue. You must change the routing number in your return and e-file again.

You have also the option of paying by check.  Just check that option on the Form 8453-EX screen and mail the check to the IRS as soon as your return is accepted.

7.4- Q. How do I select the method of payment for my taxes due? Which are my choices?

A. You can select among ACH, EFTPS or check.

Then click on NEXT.

7.5- Q. What does this error message mean?

Reject If Form 2290, Line 6 "Balance Due" has a non-zero value, then Part I, Line 6 EFTPS checkbox must be checked or a Payment Record must be present in the return AT /efile:Return/efile:ReturnData/efile:IRS2290

A. Your return was rejected because you did not select a form of payment for your taxes due.

You can select among ACH, EFTPS or check.

Then click on NEXT.

7.6- Q. Can I pay my taxes by check? What is the procedure?

A. If you would like to mail a check to the IRS to pay for your taxable vehicles, please make sure to mail your check along with your payment voucher (http://www.taxsoftware.com/2290paymentvoucher.pdf) before you e-file your form 2290 return.  To avoid late penalties the IRS must receive the paper check BEFORE you E-file your Form 2290. Both your payment voucher and your form 8453-EX will print as part of your return when you use the PRINT ALL command from the Start Page. When you are paying taxes by check the signed form 8453-EX is suspension, a PIN will not be enough for the IRS. Besides form 8453-EX, you also must write a letter to the IRS (please see example below). Then you must scan the letter and your signed form 8453-EX, in PDF format, and e-mail to help@taxsoftware.com. Please do not fax the letter or form 8453-EX to us.  To make sure your letter gets sent to the IRS, we need to process both letter and form 8453-EX manually.

SAMPLE LETTER

Internal Revenue Service

P.O. Box 804525 

Cincinnati, OH 45280-4525

Ref.: EIN (number)

Dear Sir or madam:

This letter is to inform that we will be paying our excise tax due by check (check number) in the amount of $(amount).

Sincerely,

Person signing (please have a real signature on the letter)

Company name

7.7-Q. What does this error message mean?

Reject And Stop The XML data has failed schema validation. cvc-complex-type.2.4.a. Invalid content was found starting with element 'AccountType'. One of '{"http://www.irs.gov/efile":RoutingTransitNumber}' is expected. AT /efile:Return[1]/efile:ReturnData[1]/efile:IRSPayment2[1]/efile:AccountType[1]

A. You must complete the information for direct debit on this page so your return can be accepted.

PAYMENT DATE ERRORS

8.1- Q. I received the following rejection message.

Reject the "RequestedPaymentDate" in the IRS Payment Record must not be later than the date the return was received and must not be prior to five days before the date the return was received by the IRS. AT /efile:Return/efile:ReturnData/efile:IRSPayment2/efile:RequestedPaymentDate

How do I fix the errors?

A. Your tax return was rejected because the payment was made too far in the future. Please fix the payment date and E-file again.

OPTIONS FOR TAKING CREDIT ON THE CREDIT AMOUNT STATEMENT

9.1- Q. After I paid taxes for a vehicle, I realized I didn't need to pay it because it's only getting used one month during the tax period and would be classified as suspended for use under 5,000 miles. I filed the form 2290 through your site and it was accepted by the IRS. Now I need to pay taxes on a different vehicle.  How do I correct that?

A.

Then click on NEXT until you get to the payment of tax information.  Enter a form of payment for the balance due. Please make sure you have a zero or positive balance. The IRS will not accept a return with a negative balance. In that case, you can save your remaining credit for later.

9.2- Q. How do I claim credits for vehicles that were sold last year or put out of service?

A.

Then click on NEXT until you get to the payment of tax information.  Enter a form of payment for the balance due. Please make sure you have a zero or positive balance. The IRS will not accept a return with a negative balance. In that case, you can save your remaining credit for later.

9.3- Q. I filed my 2290 return but made a typo on one or many of the VIN number(s). How do I correct this problem?

A.  

Option with simplified version:

Then click on NEXT until you get to the payment of tax information.  All the amounts will even out.

Select EFTPS if the balance due is zero and e-file again. 

You will be charged for our filing fee again.

9.4- Q. I filed my 2290 return but entered the incorrect weight, so I paid less taxes than I should have. How do I correct this problem?

A.

Option with simplified version:

Click on NEXT and pay only the difference between the weights.

You will be charged for our filing fee again.

9.5- How do I create a spreadsheet to import a large list of vehicles to the Credits Statement?

A. 

FORM 8453-EX

10.1- Q. What does this message mean?

Reject If the signature option "Binary Attachment 8453 Signature Document" is selected (the element "SignatureOption" in the Return Header has a value of "Binary Attachment 8453 Signature Document"), then a binary attachment with Description "8453 Signature Document" must be present. AT /efile:Return/efile:ReturnHeader/efile:SignatureOption

A.  Your tax return was rejected because you did not fax a signed Form 8453 to 301-320-1216. Form 8453 is your signature page and it is required in order to process your tax return.

When you are using ACROBAT, make sure the ANNOTATIONS or COMMENTS box is checked on the print dialog screen. Also, make sure you are using Acrobat 5.05 or later. Earlier versions of Acrobat may not print correctly.  If you have a color printer, please make sure you have blue ink, or select it to print black only. On version 7.0 you must select “Document and Markups” in the box for “Comments and Forms.”For more information please see: http://www.taxsoftware.com/adobeprinterdialog.html

After you fax your form please e-file your return again.

10.2- Q. Where do I find Form 8453-EX?

A. Please go to Form 8453-EX page and click on the PRINT button as shown below.

Then you must print, sign and fax Form 8453-EX to 301-320-1216 or e-mail to help@taxsoftware.com.

10.3- Q. If I have a PIN number do I have to fax a copy of form 8453-EX?

A. We always like to have a copy of form 8453-EX in case the IRS asks for it.

AMENDED RETURNS

11.1- Q. For what reason can I amend a return?

A. You can only amend a return electronically if you want to change your payment option from EFTPS to ACH or correct and ACH payment that bounced;

Do not amend a return electronically for any other reason.

11.2- Q. How do I amend a return to change payment options?

A. Please follow the instructions below. 

ERROR MESSAGES

12.1- Q. I don’t know the errors I’ve made.  Please help.

A. We cannot see any errors in your return until you e-file and the IRS sends a message back to us.

To e-file:

1)     From the same computer where you entered your data click on ACCEPT:

http://www.taxsoftware.com/product.htm

2)     Click on ACCEPT. You will be on the start web page.

3)     You must print and sign, and fax or e-mail Form 8453-EX.

4)     Click on the file, and then press the EFILE button. The return is not e-filed until you press the "EFILE" button.

5)     Then you must press the CONFIRM button. If the CONFIRM button does not show up your popup blocker may prevent it from popping up. It pops up in a new window. You can try to disable your popup blocker. Or you can manually launch the web page from Internet Explorer with the Browse button to find the file c:\btax\senddata.html If there is a balance due press the "Click to Pay".

6)     You will receive an email within one business days indicating your forms have been ACCEPTED.

7)     If you do not receive this email, your forms have NOT been E-Filed. The E-Mail will contain and acknowledgement file #. You will need this number for proof of your E-File if you need to later contact the IRS.

8)      If there is any problems with your return or the IRS requires additional information you will receive an email indicating the file was REJECTED.

9)     Then you need to return to the web site and fix any errors. You can see your IRS errors on the REVIEW screen by pressing the ERRORS button

12.2- Q. I received this error message. What does it mean?

A. Your return is rejected because you have an invalid date on the statement below.

Please enter the date as MM/MM/YYYY. 

Please correct your error and e-file again.

12.2.1-Q. What is this error message?

Reject And Stop The XML data has failed schema validation. cvc-complex-type.2.4.a. Invalid content was found starting with element 'Date'. One of '{"http://www.irs.gov/efile":Name}' is expected. AT /efile:Return[1]/efile:ReturnData[1]/efile:StmtInSupportOfSuspension[1]/efile:StmtInSupportOfSuspensionInfo[1]/efile:Item[1]/efile:Date[1]

A. You need to enter the name of who the vehicle was sold to on this statement.

12.3-Q. What does the error message below mean?

A.

12.4-Q. What does this error message mean?

Reject Form 2290, Taxpayer TIN and tax period, Schedule 1 (Form 2290), Part I, the first "VIN" and its "Category" must not be the same as that of a previously accepted Form 2290 return.

A. This means that one or more VINs in your return were in another previously filed return for the same tax period.

12.5-Q. What does this error message mean?

Reject Form 2290, Taxpayer TIN and tax period, Schedule 1 (Form 2290), Part I, the first "VIN" and its "Category" must not be duplicate in the same return.

A. This means that one or more VINs in your return are repeated somewhere in the return. They could either be duplicated on Schedule 1, or be in both taxable and suspended parts of Schedule.  Please use the check box at the bottom of the Tax Computation page to figure out what is (are) the duplicate(s) VIN(s). 

If you have the same VIN in both taxable and suspended portions of Schedule 1, you must remove it from one of them. You cannot file a VIN that is taxable and suspended at the same time.

12.6-Q. What does this message mean?

Reject If Form 2290, Line 7, checkbox "5,000 miles or less" OR "7,500 mile or less for agricultural vehicles" is checked, then "Tax Computation" "Category " "W" column (3) (a) or (b) must have a positive value. AT /efile:Return/efile:ReturnData/efile:IRS2290/efile:Checkbox5000Miles.

A.

Or uncheck the box on line 7.

12.7-Q. What does this error message mean?

A. The questions on this section of your return are mandatory. Please enter the missing information in your return and e-file again.

12.8-Q.What does this error message mean?

Reject If Form 2290, Part II, Line 9 "Statement in Support of Suspension" [StatementInSupportOfSuspension] is attached, then Vehicle Identification Numbers provided in the statement must not be present in Schedule 1(Form 2290), Part I. AT /efile:Return/efile:ReturnData/efile:IRS2290Schedule1/efile:VehicleReportTaxItem[1]/efile:VIN

A. You have the same vehicles entered on the statement for line 9 and Schedule 1.  Please remove the duplicate from one of the two screens. 

Then e-file again.

12.9 – What does this error message mean?

Reject And Stop The XML data has failed schema validation. cvc-pattern-valid. Value '' is not facet-valid with respect to pattern '[1-9][0-9]{3}\-.*' for type 'DateType'. AT /efile:Return[1]/efile:ReturnData[1]/efile:CreditsAmountStatement[1]/efile:CreditsAmountInfo[1]/efile:DisposalReportingItem[1]/efile:DisposalReportingDate[1]

A.  This message means that you did not enter a date or entered an invalid date on the column (c) of this statement.

12.10- Q. What does this error message mean?

Reject And Stop The XML data has failed schema validation. cvc-pattern-valid. Value '716372020' is not facet-valid with respect to pattern '[0-9]{10}' for type 'PhoneNumberType'. AT /efile:Return[1]/efile:ReturnHeader[1]/efile:Officer[1]/efile:Phone[1] 

A. The officer’s phone number on the form 8453-EX web page must have 10 digits.

Please correct and e-file again.

12.11-Q. What does this error message mean?

Reject And Stop The XML data has failed schema validation. cvc-complex-type.2.4.b. The content of element 'ForeignAddress' is not complete. One of '{"http://www.irs.gov/efile":ProvinceOrState, "http://www.irs.gov/efile":Country}' is expected. AT /efile:Return[1]/efile:ReturnHeader[1]/efile:Filer[1]/efile:ForeignAddress[1]/efile:City[1] 

A. It means that your address is incomplete.  You either missed the state or the zip code.  If you have a foreign address, please select a country on the foreign address section of the return.

12.12-Q. What does this error message mean?

Reject And Stop The XML data has failed schema validation. cvc-pattern-valid. Value 'X' is not facet-valid with respect to pattern '[A-W]' for type '#AnonType_VehicleCategoryCodeVehicleReportTaxItemIRS2290Schedule1Type'. AT /efile:Return[1]/efile:ReturnData[1]/efile:IRS2290Schedule1[1]/efile:VehicleReportTaxItem[198]/efile:VehicleCategoryCode[1]

A. It means that one or more of your vehicles on Schedule 1 are missing the weight entry.  Please correct the entry and e-file again.

NAME CONTROL

13.1- Q. What does this error mean?

Reject Filer's EIN and Name Control in the Return Header must match data in the e-File database, unless "Name Change" or "Name or address change" checkbox is checked, if applicable. AT /efile:Return/efile:ReturnHeader/efile:Filer/efile:EINYour return was rejected because of a NAME CONTROL error. The IRS uses the NAME CONTROL to verify the taxpayer’s id in their database.

A. NAME CONTROL consists of up to four alpha and/or numeric characters determined from the information on the first name line, used to validate the EIN or the SSN. 

Please go to http://www.taxsoftware.com/namecontrol.htm

To see a more detailed explanation of NAME CONTROL.

13.2- Q. I filed my form 2290 with my SSN and it keeps rejecting for invalid NAME CONTROL.  What should I do?

A. Form 2290 can only be e-filed with an EIN (Employer Identification Number).  You can obtain an EIN under you name by calling the IRS at 1-800-829-4933 and the EIN is given instantly. It takes about 2 weeks to be in the IRS e-filing system.

FILED FOR THE WRONG TAX YEAR 

14.1- Q. I e-filed a return for tax year 2012 by mistake, when I intended to file for tax year 2013. How do I correct the problem?

A. To correct the problem please follow the instructions below.  

UPDATING FILE FOR NEXT TAX SEASON

15.1- Q. I have been using your program all year and I am wondering for the upcoming year (2013) will I be entering all the information again or is there a way to open what I have and change the date to the July 13 / June 14 date?

A. The price is $32 for up to 99 trucks. $67 for over 100 trucks to 999 trucks. $102 for 1000 trucks and over.

You can also order full service for $250 for unlimited trucks. With full service you just email us the VIN numbers and the weights of the trucks.

Yes, you can roll over the information. All you have to do is select that file that is in your computer and click on the COPY button.  Then select the copied file and click on the EDIT button to modify the return.

After that, please just make sure you change the tax year on the Name page to 2013.

And update the date on question 1 for tax year 2013 because it may not change automatically.

Also make sure to update all the dates on the signature page and payment page.

15.2- Q. I do not have access to my data from last year. Can you send me it?

A.   Yes, please send an e-mail to help@taxsoftware.com requesting your data file.

ADJUSTING PAYMENT AMOUNTS

16.1- Q. I received the rejection error below. What does it mean?

A.You cannot have a negative balance on a form 2290. If you have more credits to take than taxes to pay at this time, you can save the credits for a later filing. Please remove the credits now to have the most a zero balance and e-file again.

16.2- Q. What does this error mean?

Reject And Stop The XML data has failed schema validation. XSV code: {com.tibco.xml.validation}SIMPLE_E_MUST_BE_GREATER_THAN_OR_EQUAL. XSV message: data "-0.31" must be greater than or equal to "0.00". AT /efile:Return[1]/efile:ReturnData[1]/efile:IRS2290[1]/efile:BalanceDue[1]

A. You cannot file a return with a negative tax amount due. If you are requesting a larger amount of credit than the amount of taxes you owe, you can remove some of the credit from the Credit Statement and save it for later use.  If the amount of credit is less than one dollar more than the amount of taxes due, please use the “adjusted amount” box to even it out and have a zero balance.

E-file the return again after that.

16.3- Q. I have a tax payment that is less than one dollar. It won’t go through.

A. Your return is getting rejected because you trying to make a payment that is less than a dollar.

Please use the “adjusted amount” box to even it out and have a zero balance.

E-file the return again after that.

REFUND POLICY

17.1- Q. I didn’t get a stamped copy so I went to the IRS and e-filed there. Can I get a refund now?

A. We have e-filed your return and it was rejected by the IRS for missing form 8453-EX. We charge our processing fee either you get accepted or not. We contacted you to remind you to fax your form 8453-EX to us. Once you fax your form you receive your stamped schedule 1 within 10 minutes. The IRS will not process your return without your signature page.

We cannot refund a return after it has been e-filed, but you can get a credit to use on your next 2290 e-filing.

Unfortunately, we did not obtain a response from you to finalize your process. Your return can still get accepted as long as you follow the instructions on the e-mails that were sent to you and fax your form 8453-EX to 301-320-1216.

TRIAL VERSION

18.1-Q. can I try a return before I purchase the product?

A. Yes, please follow the instructions to prepare a return and use any the following tax id.  Please select Excise Tax and tax year 2013. You can make up any of the other information on the return.  You can print the return, but please do not e-file any of those returns. 

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      Unlimited  free customer support is available via e-mail.  Please e-mail to help@taxsoftware.com  if you have any questions about our products or income tax forms.    __________________________